❓Frequently Asked Questions (FAQs)
Welcome to the Red Hours Jewelry Help Center. Below are some of the most common questions our customers ask. If you don’t find your answer here, feel free to reach out via our Contact Us page.
💎 What materials do you use?
All of our jewelry is crafted using high-quality 925 sterling silver, stainless steel, and titanium. These materials are known for their durability, elegance, and hypoallergenic properties.
💧 Is your jewelry waterproof?
Yes! Every piece at Red Hours Jewelry is designed to be waterproof and tarnish-resistant. Whether you're washing your hands or caught in the rain, your jewelry will maintain its beauty without fading or rusting.
🌿 Can I wear this with sensitive skin?
Absolutely. Our jewelry is hypoallergenic and nickel-free, making it safe for even the most sensitive skin types. We prioritize skin-friendly materials so you can wear our pieces comfortably every day.
🚚 How long does shipping take?
We process and ship orders within 1–3 business days. Standard delivery within Canada and the U.S. typically takes 5–8 business days. International shipping times vary depending on location.
Tracking information will be sent once your order ships.
🔁 Can I return or exchange my order?
Yes, we offer returns or exchanges within 14 days of delivery on unworn, unused items in their original packaging.
To start a return or exchange, please contact our support team at support@redhours.store.
🎁 Do you offer gift packaging?
Yes! Our jewelry is packaged in beautiful, ready-to-gift boxes, perfect for birthdays, anniversaries, or self-love moments.
Still have questions?
📩 Email us at thesukhmanpreet01@gmail.com or visit our Contact Us page — we’re happy to help!